Tag: Self-Help

BUILDING A BONFIRE…

What does building a bonfire have to do with living an amazing life? It serves as a very good metaphor. What does it take to build a good fire? Let’s assume you were never in boys or girls scouts and we will break it down for you. You will need a safe place to do so. Making sure your fire burns only where you want it to. You will need kindling, or small pieces of wood or other flammable material that lights easy but burns quickly. You will also need successfully larger and larger pieces of wood to burn more intense and for longer periods of time. You will need to arrange these in such a way that they burn in the proper order. If you try to light the big log first, chances are your match will burn out far before the log catches fire. This brings us to our last needed element, an ignition source of some nature to start the whole thing burning.

Ok, so we have established what it takes to build a good fire, but what does this have to do with living an amazing life? Here is the answer, your motivation is much like building a fire. You will need to properly keep the fires of passion burning hot and big if you want to be able to push through obstacles toward the amazing life you reaching for. This is true of any goal or project you are working on. You will need kindling, which represents small goals that are easier to obtain as you are on your way to achieving the ultimate goal. The feeling of triumph you feel is like the burning of the kindling that will slowly start the larger logs, also known as bigger goals ablaze. You will need the right amount of this kindling. To little and your passion will fizzle long before you are able to reach your bigger goals. Just as you will need successfully larger more daring and scary goals as you get closer to your prize. You will also need an ignition source. Now many people in life, myself included, have waited for a situation to get so bad that it forces you to take action. Desperation can be a great motivator. So should we sit around waiting for our lives to fall apart so we can give ourselves a big kick in the ass to take the actions needed? Not necessarily. Another great way to motivate your self and ignite your own personal bonfire of passion is to look at what you are missing by not taking action. Grab a pen and paper and start to make a list. What will you lose or are you currently losing by not taking action? How worse off is your life being made by your procrastination? Here is a good time to be brutally honest. Trying to lose weight? How does it make you feel when you go clothes shopping and nothing fits? How does it feel when you look in the mirror? This may seem harsh but emotion is the strongest human motivator. So in addition to this ‘push’ of emotion you can double your chances of success by adding a pull. What I mean here is on another piece of paper, or the other side list how much better your life would be if you did take action. Using the above example, how good would it feel to look in the mirror and like what you see? Write it down, but even better take time to close your eyes and picture this. Really add the element of emotion. How could would it feel to get attention from a person you find attractive? If your goal was financial freedom how good would it feel to not worry about paying the bills or if your job is safe? Write it all down and picture it in your mind. Really add as much emotion as you can.

Now if you have done this all correctly you will have created an unstoppable force that will literally burn through and fear or doubt that stands in your way. Still even after you have created your bonfire of passion for success there is more work to do. Let me ask you if you have a fire going and leave it unattended what happens? Eventually you burn through all the logs you have. So the secret to keeping motivation going is to keep adding logs. Now this doesn’t mean only to keep adding new goals, although that is not a bad idea. Other logs you can add include gathering friends who both motivate you and hold you accountable. Purchasing new books or motivational CDs, taking pictures or your fitness progress or bank statements. As you continue to go towards a goal, you must continue to add logs or your fire will burn out.

WHAT’S SO HARD?

“There are three things extremely hard: steel, a diamond and to know one’s self”

-Ben Franklin

This quote from our first postmaster general has a lot of truth to it. Funny thing is one of the people we know the least is the person we see in the mirror every morning. A lot of your opinions of ourselves are generated by what others share about us. Which, since most of the people we talk to are our friends we seldom get the whole picture. So here is this weekends challenge. Make a list. On one side list everything you think is good about yourself, on the others areas you would like to improve. The goal here is to come up with more of the positive than the negative, but be honest with yourself. When you are done with that list take a look at each item on its own. How did you come to that conclusion? Did someone once tell you that you are a bad dancer? Did someone once tell you that you have a nice voice? Have you finished a few races with good times so you believe yourself to be a good runner? Does going to the gym make you a healthy person?

If you are interested in taking this a step further, contemplate on a few interesting matters. Think of where a lot of your identity comes from. A lot of us it comes from your job. When people ask me who are you? Providing they already know my name I must confess my first reaction may be to tell them my occupation. “I’m a postal worker” or “I’m an author” or even “I’m a bartender” the problem with this thinking is the state of change in today’s economy. I realized this when I was dangerously close to losing my Post Office job…the first time. I thought to myself “I’ve been working here for 13 years, it’s who I am. Now what?” This makes a job loss twice as tough. Not only do you lose your source of income, but you lose your identity. That’s why a lot of people slip into a depression after losing a job. From the outside people may say “What is the big deal? He just lost his job” In reality a lot of people fail to realize that to a lot of us that is also losing a part of our identity. Something many employers fail to recognize as well. So how did I get out of this funk? How did I protect myself in the future and how can you do the same? Great questions! That is what this site is all about. Living an amazing life. So here is something I suggest you try as soon as you can. That day I was basically told I would lose my job I went to a secluded spot in nature I go to do all my thinking. There is something about nature that seems to clear my mind. I began to think what will happen in the future. I also thought what was I like before I started to work for the postal service. I realized there was a whole other Neil I was missing. Now 13 years is a fair amount of time, but I am blessed to have several fans I have known a good deal longer than that. I called a few up and asked them what they first remember about me and basically who they thought I was. After making sure I wasn’t hitting the rum a little too hard they provided some great insight. Still other’s opinions are only part of the equation. Recently I have had the good fortune of spending a good deal of time and conversation with an amazing new person. They give me their opinions of me of course, but one of the greatest things is they stimulate me to think of things including my life and myself. Think of the people you associate with daily. Do they all tell you just what you want to hear? Are they all from the same group such as work? Do they permit you to be different without judgment or ridicule?  The goal is to be with people who bring out the best in ourselves. They not only encourage us, but also are honest and accepting of ourselves. This post was quite a mouthful. But as Ben Franklin said getting to know yourself is one of the hardest things. The rewards however can save you from years of heartache and bring you lots of rewards. It is a journey well worth taking.

WHAT ARE YOU PAYING FOR?

“Sometimes one pays most for the things one gets for nothing”

-Albert Einstein

So we featured a quote from this famous physicist in yesterday’s post, but this one was a little hard to pass up. What does this exactly mean to living a rewarding life? Let us look at some of the most expensive things we spend money on and in essence what we get out of them. One of things a lot of money people spend money on are status symbols. Fancy cars, giant yachts, expensive jewelry, trips to the spa and other such items to pamper and spoil us. Why do we do these things? Well we do them for all the same reason. At first it may seem hard to believe that we will buy a sports car for the same reason we get a massage but it is true. We buy them all just to have a feeling. Whether it is one of accomplishment, importance or peace of mind they are all just feelings. Now I am a big fan of symbols and what they can bring to our lives. So I am not saying that you should not reward yourself or have things that make you feel good. By all means, use those things to motivate yourself. The important part is to understand the feelings that you are chasing with those objects. If owning that fancy car you have always dreamed of will make you feel like you have truly accomplished something in your life that by that car. Notice though that feeling doesn’t strike when you turn the keys for the first time or even when you sign the title. No the feeling usually comes over you on the way to the dealership when you know the car is yours and that you are now the proud owner of a feeling of accomplishment as well as a pretty hot ride. Notice you cannot have the car without first having the feeling. So I say while chasing the dream of the car, the new house, the unicorn whatever it is you are chasing chase that feeling as well. After all it is not the object that is why you have accomplished something. A lottery winner could buy ten of them and all they have accomplished was buying the right ticket. No, practice celebrating the feeling daily when you can. If you celebrate your small accomplishments soon they will lead to even greater ones and before you know it you will be picking me up in your new car to celebrate!

RELATIVITY

“When a man sits with a pretty girl for an hour, it seems like a minute. But let him sit on a hot stove for a minute – and it’s longer than any hour. That’s relativity.”

-Albert Einstien

Often complicated terms are quite often best explained using real world examples. Setting aside my experiences of sitting with pretty girls, this example seems to demonstrate another important aspect for our lives. That is the relativity of any situation. What do I mean? The answer to that can be found by answering another question I am frequently asked, “Neil how do you remain positive even when going through a very negative situation?” Well I simply see how things are relative. Let us just pretend you are not thrilled with your job. You can visit your local unemployment office and see the desperation in the eyes of people looking for any kind of work. This principle was brought to my attention in a big way a few weeks ago. I was taking a friend to the hospital as they did not have transportation. I was a bit ill myself, nothing major perhaps a cold or the flu. It was early in the morning and following dropping this friend at their next destination I had to then go into work. As I sit in the waiting room thinking about how much I would rather be in bed sleeping and using that time to feel better, wishing I could return to my warm and waiting bed instead of going to work for ‘the man’. I must confess I even started to question my decision to help my friend when I was sick myself. As I sat there in a world of frustration, pity and sinus pressure a message was sent to me that couldn’t have been any louder. I believe I had closed my eyes to try and get some brief moments of rest in the oh so comfortable waiting room chairs when the silence was broke by a young child’s voice yelling “Daddy! Daddy!” With a slight feeling of being disturbed out of the few seconds of sleep I was hoping to find I opened my eyes. What did I see? A young boy about the age of six who was going through some serious treatment as he looked quite thin and was missing all of his hair. It was more what he wasn’t missing that delivered the message to me. This brave young man was wearing one of the biggest smiles I have ever seen. With all of his enthusiasm he asked “Daddy do you think the cancer will go away so I can go back to school with the rest of my friends?” The look in his father’s eyes showed that he did not share the young child’s positive outlook. Suddenly I felt rather guilty. Here I was filled with self-pity for my head cold and having the honor of helping a friend who could really use it. I was healthy enough to work unlike this child who would have given anything just to return to his ‘job’. Intellectually I know the saying “Somebody always has it worse than you” but here is a young child with a serious illness who is enthusiastic and focused on becoming healthy again. I had a simple cold or flu and I am feeling like the world is out to get me. Normally guilt is not an emotion I recommend people even experience because they tend to let it weigh them down like an anchor. Even guilt can serve a great purpose when used properly. I let my guilt and shame (another emotion you should normally avoid) to drive into my often thick head that even our troubles are relative and though they may seem like a burden to us they would be a blessing to others. If I would have asked that young cancer patient if he would rather be sent to school with a terrible cold I am sure the young man would have jumped at the chance. He also reminded me a lesson I am usually teaching others but that I also need to be reminded of. How we approach our situations often goes a long way to determining their outcomes. If I had approached my minor health issue with the same positivity this young man approached his serious one I would have undoubtedly been feeling a lot better. I noticed watching this young man interact with people in the waiting room I was already feeling a lot better. By the time my friend was done with her visit I had a smile on my face and was thankful to be going into work. So remember to try and keep a positive focus on our lives even when they seem challenging. Feel free to print out this story if it will help you remember better. I know the experience certainly was a great reminder for me.

PERSPECTIVE

In former posts I have talked about the importance of the way we look at situations. As I have also stated living an amazing life is a lifelong journey and not a goal to be reached. We all have much to learn. I would like to offer an example from my own life. Recently I had been discussing issues that were quite meaningful between another person and myself. It left me feeling rather connected to this person and quite special. Well a few days later this person had told me they had presented those very details we were discussing specifically when I was not there. Suddenly I felt hurt, like maybe the issues were not as much of a connection as I had thought. Have you ever noticed when your feel hurt your mind just seems to take over and make all sorts of connections that may or may not even make sense? Well that is what happened here. I began to wonder if perhaps the connection I thought had developed with this person may not have been as close as I had hoped. Perhaps there was no real connection at all. Even typing that makes it sound crazy. Knowing what I know of this person and the things we have shared in the past this thought should not have even entered my mind. A good fact to note here is when rational thought and emotion run into each other it is like a semi running into a sports car, emotion will always win. I had decided that this person did this so it meant that. Why would I do that? They are always several reasons. Past experiences when others have done the same and I ended up hurt? Misjudging what I know of this person? Living in reaction instead of action? So what to do when you find yourself in this situation. Well nine times out of ten if you are waiting to ask this question until you are in that situation you are probably to late. Again this site is about being proactive. So what actions can we begin to take today to help us should such a situation come up in our future? Here is the bad news, because we all are unique individuals with unique rules and experiences somebody in your future will hurt or disappoint you. Not even because they are trying to, but because they look at life different from you do. So knowing that how can we minimize the chances of being stuck in a train of thought like I was yesterday? Begin to develop a positive perspective. When something happens that you feel another person has let you down try to come up with as many positive explanations as you can. It may be hard at first, especially if you have been hurt in the past. When you ask why this person did this answers may begin to fill your head like “because they’re a jerk” “because they don’t care” pull the brake. Begin by trying to get at least one positive option. Maybe they simply did not understand what their actions would have meant to you? Maybe some even occurred in their life that caused them to have to make a change without being able to tell you. Maybe their actions mean something entirely different to them? Keep practice doing this. Why? I will give you two great reasons. One, you will feel hurt a lot less or at less not feel hurt as often. Two, you will find a lot less conflict with those you really care about. Let’s face it the more you care about someone the more they can make you feel amazing, but the more they can hurt you.

So how did my situation end up? Luckily this person has an amazing grasp on personal relations and a large dose of patience with me. They could tell that I was feeling upset and asked what they may have done. After some expert cajoling I explained that the ideas they expressed I felt were special between us and I was a bit(which at this point was an understatement)hurt that they chose to present them when I wasn’t even around. To my surprised they agreed that indeed they felt they were as special, if not more, than I did. They also went on to explain the reason they chose to express them for the first time when I wasn’t around was because they wanted to be able to do so flawlessly by the time we were together. So initially I just felt like a total jerk for even being upset. Still being one for learning from my mistakes I tried to see what I could selvage out of this experience. Here is what I learned. I have a lot to learn. One I learned I have one amazing person in my life who really does care more than I realized. I also learned that I still let my past affect me and the relationships I have in the present. Which is not only terribly unfair to that person, but also to yourself. I also learned I could probably learn to express how things make me feel in the future. Most importantly I learned that I really need to work on developing a more positive perspective on people and why they do the things they do. So I will be following the very steps I gave you earlier. As well as being grateful for the amazing people I have in my life. Tomorrow we will look at how we can productively expressing what we like and how to actually make people want to do those very things.

GIVE IT UP!!

Why on earth in a blog about living a more rewarding life and persevering would you find a title like this? Yesterday we discussed Fat Tuesday and self-indulgence. Today we are going to look at Ash Wednesday. This is a Christian holiday that represents the start of lent. A period of fasting leading up to Easter. Whether or not you are Christian stay with me here. In a nutshell Ash Wednesday people give up something as a sign of sacrifice for their beliefs. Whether your beliefs are Christian, Buddhist, Muslim or you just believe in trying to create a better you and a better world, we can all be a part of this holiday. Now I have heard a large range of things people give up for lent. Sugary foods, coffee, alcohol, or even just the traditional meat on Fridays. I suggest we can take this a step further. Let us find something that pushes us to improve not just sacrifice. Try giving up listening to that negative voice in the back of your head. Give up junk food? How about giving up bad eating and try to take better care of the bodies we have been blessed with. How about trying to stay away from gossip? Try giving up saying anything negative about anyone including yourself? Traditionally lent last 40 days. Scientists say it takes anywhere from 21-30 days to create a new habit. So you will be well on your way even if you mess up once or twice. Perhaps we could spend today thinking of what we could ‘give up’ from our lives that would end up serving us and making our world a little better in the process. Whatever idea you come up with I suggest writing it down and taping it to your computer screen at work or your bathroom mirror. Somewhere you will receive a subtle reminder of what you are giving up from your life. If you mess up, just dust yourself off and get back on track. Then we can all celebrate together on Easter whether we are Christian or not. We will all have improved and rid our lives of something we are better off without.

LET US NOT SOLVE ALL OF OUR PROBLEMS!!

Again I would like to remind you that Living a positive rewarding life is not a goal, but a path to set on. Just as the goal is not to solve all of your challenges. Although that sounds very appealing and can be realistic for a very brief moment in time, it actually is not our end here. Sure a life free of problems sounds like a great idea anytime, especially Monday mornings right? There is two major problems with this way of thinking. First, challenges add excitement to our lives. you are probably thinking “Neil that is some excitement I could do without.” The purpose of this blog is not to eliminate those stressors from your life, but show you how to overcome them and use them as opportunities to grow. Let’s face it with out a challenge how would we ever feel like we accomplished anything? Anytime we feel a sense of accomplishment whether it be winning a game, building a car from scratch, solving the family budget or landing that dream job, it all began with a challenge. Sure playing a game may be fun and involve a little luck, but when you begin the challenge is to work within the parameters of the rules to accomplish the goal of winning. Your opponents are your adversaries, even though they might just be friends and family. Even if you do not win the game, but you give it your best shot you can still leave feeling like a winner. How many times have we heard athletes say “We left it all on the field” or “We played our best game” even if they lost they are often more happy than teams who win while playing bad. Life is not much different. When we are looking to land a new job we must do several things on our half. We must work on our resume, updating our skills, practice our interviewing skills, maybe research the company we are applying at. If we do all of these steps and are still not chosen for the job we may feel disappointed with the situation, but we can know that we gave it our best shot and often may be more inclined to think of ways in which we can improve for next time. So take a good look at your problems. Do you have some that seem to come up over and over? Do several of your problems seem to have something in common? It is time to use your problems instead of letting your problems use you.

WHAT IS THE MEANING OF LIFE?

So what is the meaning of life? Today we are going to investigate and answer that very question. You mean you will not have to climb to the top of some very tall mountain and ask a very old man with a long beard? No actually all you have to do is log on, click on this blog and read the writings of a man who feels old and only has a goatee. OK, I don’t know many of you. Some of you I only know fairly well. Even the ones I know very well how can I begin to tell you the meaning of your life? How if we have never met can I begin to tell you what the purpose of you being here is? Well let me begin by paraphrasing another man with a great name, Neal Donald Walsh, even though he may have his spelling all wrong I believe his thinking is all right. He said in the famous movie The Secret and again I’m doing this from my memory which can be suspect at times. He said there is no blackboard in the sky where God writes “Your purpose in life is ____” A lot of us would like to believe we are all preordained with some divine purpose and as soon as it is revealed our life will be easy and our path will be laid out before us. Sad thing is some people spend their entire lives looking for this writing in the sky. I’m here to tell you something very important – your mission in life is what you choose to make it – True you may have some divine inspiration along the way. We are all given some talents with which to work and things we excel at. We are all driven by different motivations. Martin Luther King jr. was angered by the injustice he saw to a point he decided his life mission was to strive for equality. Mother Theresa was saddened by all the people she saw who needed help that were being left behind so she dedicated her life to helping the poor and forgotten. Musicians see how their music can touch people so they try to spread that feeling to as many people as possible. I was disgusted by how much negativity is in the world so I decided to make my life’s mission to bring more positivity to the world. I am still trying to work out what Paris Hilton’s mission is, perhaps she is still searching. The point here is that your mission, your meaning of life is whatever you decide it is. What are you passionate about? If you noticed in the examples above the passion does not necessarily have to be a positive one to make for a great life mission. So if you find yourself feeling lost, wondering why you are here. My suggestion? Decide why you are here. Spend the weekend examining things you have a great deal of feeling for. Then decide what life means to you. Who knows your life’s mission may change several times in your life as you learn and grow. The main thing here is to understand you are the one who decides what life means to you. So ask yourself this weekend “what is the meaning of life” you can even try climbing the highest hill you can find to think about it. If you grow a beard while thinking you may have spent too much time on the question.

STOP! STOP RUNNING!

This is a line I hear in the beginning of the show Ghost Adventures which I must confess came to mind as I read my daily inspirational calendar. It simply said “Sit with it” like many bits of inspiration this one can be interpreted in many different ways. Here is the way I chose to take it. Many of us spend our entire lives running from things we find unpleasant. Are you guilty of this at all in your life? I know I am. A lot of us run from our fears. Run from our disappointments, run from our crazy family members. Ok, sometimes that last one might not be a bad idea. The point is if we run from things we often miss the lessons they may be trying to teach us or may continue to give them control over us. Fear for example, as long as we run from it we cannot be at peace with ourselves. It is out there. It is lurking it is scary. When we sit down with our fears for a cup of tea or in my case a rum and coke, and say look you scare the hell out of me, why is that? Why are clowns so terribly frightening? They are just circus performers in costumes right? Ok well I’m still working on that one. The point is here when we stop running we take back control of our lives, the future seems a lot more certain and we often gain a very valuable lesson. So ask yourself, “What am I always running from?” Are you going to let it continue to control you? Are you going to continue to miss the lesson it is trying to teach you? Instead of running from it, try what my calendar suggests and “Sit with it”. Now if you’ll excuse me I must pour a rum and coke for the clown and I.

WHAT THE HELL IS WRONG WITH PEOPLE…NOW?

Last blog we discussed what to do if people have upset us in the past and we are still letting it bother us. Today we will examine a great way to reduce the stress and strain of people upsetting us in the present. How to deal with that face to face anger that sometimes we may encounter.

If you work with the public, or deal with the public or even just deal with other people in your daily life, which should just about cover everybody, one of the greatest and most common challenges is…well other people. We all know if everybody in our lives would just play by our rules and understand that we are always right there would be no issue there. Unfortunately the boss does not always understand how difficult it is to get out of a warm bed on a cold day. Your spouse may not always understand how ‘one more drink’ became three. In other words the bad news is at some point in your life people will be mad at you. On a rare occasion they may even have a reason to be. So what than? How can we somehow not get stressed about someone screaming in close proximity to us? How can we use a person who is practicing replacing our name with different profanities as a growing experience? As I try to improve my own life these are the type of questions I find myself asking. Trust me if you wait until that person is in front of you to ask the question you may decide to distress by closing their mouth for them and the only thing growing may be your legal problems. So here is a little exercise you can get used to and practice that I find turns those experiences literally into a game and often leaves both parties feeling better when parting. A big promise, but I think if you stick with me you will see how it all comes together and thus reduce one of the most common stresses from your life.

here is the ‘magic formula’, it may sound to simple, it may sound like it will not work, but trust me after you master it you will be successful nine times out of ten. There are some people who just have severe social issues and cannot be reached. They are not our concern and really should be used as humorous fodder. So what is the idea already? Here is the plan. First, let the people vent for a little while. I don’t know when I am upset being interrupted can only be equated to throwing gasoline on a fire. When you feel you have a grasp of what ever life threatening event has them ready to start the next world war, then interrupt. Now, there is a very specific way to do this. Even if the event is pretty cut and dry, such as your dog does not understand property lines when needing to relive himself, still recap with a simple phrase showing you are interested in their issue. An example is “Just to make sure we are on the same page…” or “To make sure I understand what is upsetting you…” in addition to showing them you care it forces you to listen to what they are saying as you are pondering just how to word your question. The next thing is something that can totally turn this person who may be picturing you in some terrible compromising position into your best friend. While listening to there list of complaints with the state of the world, look for something you can honestly compliment them on. Do they have a nice shirt on? Are they wearing a nice fragrance? this part takes practice and skill as does bringing it to their attention. I caution you not to try flattery which I am not a big fan of anyway, false praise comes across as such and can often generate further anger. It is even better if you can ask them a question about the compliment. The reason you want to do this is because it forces them to think about what you said. A great example of how to do this would be “I understand you are upset fido fertilized your flowers without asking, but I have to ask you what is that amazing fragrance you are wearing? It smells so familiar but I can’t quite place it?” I have even taken it one step further, but I will get to that in a moment. after discussing a legitimate compliment paid in their favor, and again a stress make it real, you would be surprised how the conversation can change.

All of this may sound unbelievable so let me provide a recent example. A lady walked into the post office with a bill for her post office box that was due on January 31st. She had come in on the 28th to discover that the price had went up 2 dollars from the amount shown. No notice was given to her and she already had her check made out. She wasn’t late, the price had just changed. She had a right to be upset. This woman, however, took it one step further and went on for roughly ten minutes on the lack of intelligence of the lady helping her, how terrible the organization was. By the time I was called up there she had worked herself into quite a stressful state for both her and all of those around her. I calmly asked if I could make sure I had this right. “You are upset because you are paying a pill that you were told would be one amount if paid by the 31st and here it is the 28th and we are asking for two dollars more? I don’t blame you for being upset” That simple act of understanding why she was upset started to calm her down. I explained that our goal was to get her Post office box renewed and that regretfully our computers did not allow us to charge her the old price. She suddenly ‘remembered’ she had two dollars in the car. As she walked out (which gave her time to breath as well as the sales associate) I started thinking I needed to find something nice to point about this lady. When she walked back in I noticed she had black pants and a plain black jacket. No luck there. Her hair was cut short and simple. Again not much to work with. She had no discernible wonderful scent. Then I noticed the rims on her glasses were an awesome red color I had never seen. Keep in mind I went through all of this in about 1 minute. If you just stand there staring at someone who may cause the anger level to rise again. So I said “I thank you for understanding about this unfortunate computer error with our pricing and I wish to get you taken care of right away, but as I am doing so I have to ask where you purchased those glasses I have never seen such an amazing color” She thought for a second and told me the name of the store. I knew there was one close to where I live and asked her if that was the location she went to. She told me no it was the one down the street. I again told her I would love to see what color they have for men and could she tell me what street it was on. (I don’t wear glasses by the way). She thought again and gave me cross streets. I thanked her for the information and began to apologize for the misunderstanding she came in for in the first place. Her reply shocked everyone who was there “No I should have paid my bill right when I got it” I countered with “Truly we will look into notifying people if the price changes in the future. I can understand how upsetting that would be” She replied “It’s not that upsetting. I’m sorry you just caught me on a bad day” So there may have been more to this lady’s anger. She left apologizing to me and I think feeling if she did not have a good experience and least did not have a bad one.

Enough practice with this and you almost feel as though you are playing a game. I felt a sense of accomplishment when that lady left. She felt a little less upset. I think it was a win for all parties concerned.