Tag: hotel

I WAS IRRITATED, THEN I USED IT ðŸ¤”

The strangest thing happened to me the other day. Margie and I both work extremely hard. It is rare we have 2 days off in a row. For me, I don’t even have one. This coming Monday and Tuesday I do. We decided to take advantage and treat ourselves to a mini getaway. We chose a local hotel about 10 miles from our house. We like the restaurant that they have, but never stayed there. I stopped by to book the room one day after work. That was about a week ago. Just yesterday, they called to say they were canceling my reservation. Why? You might ask. It was because I did not live far away from the hotel. It would appear this national hotel chain does not book rooms to anyone who lives in a 30 mile radius. To me, this makes absolutely no sense. Why, as a business, you would say “If you live 30 miles from our hotel, we do not want you as a customer.” is beyond me.

The more I thought about this, the more it confused me. I am an author, podcast host and blogger followed in over 200 countries. If my next door neighbor wanted to buy my book, do you know what I would do? I would sell it to him. If my good friend in Australia wanted a copy of one of my books, I would sell it to her as well. I would not eliminate anyone from my business because of how close or far they live to me. I was willing to pay a good sum to stay at this location, and they refused my money. Margie, who was also confused by the policy, called the hotel to see if there was some mistake. The lady informed her that was indeed their policy and added for good measure, “There is no way I am going to rent you a room.” Not only does it appear this business is not interested in serving their local community, but they seem bent on supplying poor customer service on top of it.

Then I do what I always do. I started asking myself empowering questions. What is this lesson trying to teach me? How can I use this? What is good about this situation? What I decided was that if a hotel was not concerned about alienating their neighbors and customer service that leads to negative word of mouth advertising, I probably would not enjoy my stay there. It also reminded me of the importance of taking care of your neighbors. It put into my head an idea for a great charity event that I am putting together for next month. (More on that in a future post.) Then I asked if perhaps there was a better location that Margie and I were supposed to stay at.

With this in mind, I began to look for other hotels that may be more interested in taking my money. This Not-so-best Western ‘plus’ seemed fine without me. I drove to a hotel a few cities over, just to make sure it was more than 30 miles. It was a Country Inn and Suites. Not only was it connected to 2 amazing restaurants, but the lady could not have been nicer. Just to be safe, I asked her if they had any distance restrictions. She wore a puzzled look. I explained my situation from the earlier hotel. “Oh no. You could live 1 minute away and we would be happy to serve you.” she assured me. This was so refreshing.

In the end, the first hotel may have frustrated and inconvenienced me with their silly policy and waiting until the last minute to inform me of it, but it served me well. It not only gave me the content for today’s blog, but reminded me how important taking care of those closest to you is. It spurred a great idea that I can use to serve my community. Hopefully, as you read this, Margie and I will be enjoying our getaway with a heated pool, hot tub and free breakfast. Let us all learn from the Mistake of the Worst Western. Let us not be so focused on changing the world, that we forget our own community. In every challenge, there is the seed for an even greater opportunity.

IT’S ALWAYS A GOOD TIME

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Here is a great secret to an amazing life,  enjoy it, all of it. Easier said than done right? What about a dentist appointment? What about a trip to the doctor? What about work Monday morning? I do understand that some things are easier than others, but there are a few simple things that we can all do to turn even a challenging experience into a fairly good one.

First of all, spend time with good people. Have you ever have had a great moment ruined by spending it with somebody who was not all that fun? I am sure we all have. I once was on vacation with a gentleman who found the thorn in every rose. We were at a tropical resort and he complained the food was not the right temperature or wasn’t seasoned right. Never mind it was all-inclusive and we could have whatever we wanted. He even complained when our taxi was 10 minutes late to go on a shopping trip. He made the vacation more stressful and less fun than had he stayed at home. On the opposite side of the spectrum my lady and I stayed in a hotel where we found the toilet didn’t work. We let the desk clerk know before we left for work. When we returned not only was it not fixed, they left us a plunger in case we wanted to give it a go ourselves. I ventured down to the front desk to express my discontent only to find a desk clerk who was in his mid 80’s and moved at a speed slightly faster than the speed at which grass grows in the winter. We left right away for the room and an hour later when he arrived he looked at the plunger and asked me “Have you tried this?”. I watched as this man who barely moved attempted to plunge our toilet. After what seemed to be something slightly less than eternity I inquired if they just had another room we may have. He said he wasn’t quite sure and didn’t know how to look up such things on those “New fangled computers”. Sensing there was not much we could do at this hour I thanked him and sent him back to his desk which hopefully he made before the sun came up. Do you know what happened the rest of the night? My lady and I talked, drank wine, watched movies and broke into moments of hysteria when we mentioned the man  or the toilet. Still do to this day. As for the bathroom, we ended up having to use the one in the hotel lobby. The point is even the worst situation can be made fun with the right person.

The second thing we can do if we happen to be all alone, or stuck with the first type of person I mentioned is what I mentioned at the end of the last story. Which is that very thing, know we are at least going to get a good story out of it. Then ask yourself, what is funny/good about this? In the beginning this may be a challenge, but after a while you will be amazed at the lemonade you can make with the lemons life hands you. Good luck and feel free to share this post and your stories below.