Tag: Family

TOAST OF THE TOWN

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“How much better than wine is your Love”

Song of Solomon 4;10

Ok, yesterday’s post became a little wordy. Good news is this one is short and sweet. To some of you this idea may sound a bit cliché’. That’s OK, try it anyway. Toast your love each time you and your loved one are both holding wine glasses. Why? you may ask. Simple, love is something worth celebrating. You are still together when countless other couples have thrown in the towel. Your relationship is something worth toasting. You both work hard to keep it going and that should be celebrated. Another thing you should toast is the person you are with. It is a simple and fabulous opportunity to honor them. Don’t go on about it, keep it short and simple. Are they a creative person? Say “here is to being with such a wonderful and creative soul” or something to that effect. Do you admire their choice in music? Their adorable laugh? Perhaps you are just grateful they put up with you. It is amazing how a “thank you for always being so patient with me” sounds when clinking a wine glass. Perhaps your partner drinks Jameson? works just the same. I even know of an elderly couple who toast each other with their morning coffee cups. It doesn’t have to be alcohol. Whenever the mood strikes you and you are your partner happen to have glasses in your hands, take the opportunity to grow your love.

On a side note, this works amazingly well with friends as well. Do you have a trait you admire in a particular friend? Next time you are out having a few cold beers toast them on it and watch the friendship grow.

THE KEY TO ATTRACTION

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“That which is Loved is always beautiful”

Norwegian Proverb

Here is a common theme in relationships. You meet someone new and they just start that fire burning deep within. Your amorous feelings can’t be contained. Their kisses are like a drug you become addicted to. Every second you see them thoughts of passion race through your mind and your body. You can wait to wrap your arms around them, and to hold and kiss them. Making love to them is like your own reoccurring fantasy.

Fast forward five or even ten years. This same person may have gained a few pounds. You have seen them first thing in the morning a hundred times. You have seen them sick and perhaps after one to many cocktails. Perhaps their beauty has just become common place to you. Suddenly you find yourself in an odd situation. You love this person with all your heart, but somehow those carnal, lustful thoughts have either become extremely rare or worse seemed to disappear altogether. There is a saying “That which is familiar we take for granted” Maybe even seeing the same beautiful person day after day has you numb to their true attraction. So how do we get those feelings back? How do we fall back in lust with our own partner? The simple answer to this is to fall back in love with them. Now before you say “Neil that is just some crazy romantic nonsense you are spreading. I do love my partner I just don’t find them as attractive anymore” Well, let us look at another secret passion thief, resentment. In addition to seeing each others worst physical sides often people tend to remember a lot of the not so pleasant emotional sides of the dream person you are with. That is only natural. The brain tends to remember events that are linked to powerful emotions. What is more powerful than having your feeling hurt by your partner? Well, if you have followed the exercises leading up to this point you are well on your way to healing a good deal of those bad memories.

So the question remains, what can we do to rekindle the passion we had when we first met the love of our lives. Well it is honest best not to lose it in the first place. Lot’s of very loving and well-meaning couples end up as friends or even roommates after several years because they did not nurture the passion in their relationship. There are several ideas on how to achieve this and I encourage some self-study outside of this blog which usually ends up to be a fun time anyway. Here I will give you some of the best I have picked up from the experts in this field and from the mistakes I have made and lessons I have learned. First thing you need to know is you should never stop charming your partner. Lots of couples and in general it tends to be mostly the men, although women can certainly be guilty of this too, assume once they have won the heart and soul of their lover the deed is done. That is the furthest thing from the truth. I relate it to getting in the best shape of your life and then you stop paying attention to your body. Eventually you will end up out of shape and having to start all over again. The good news is that much like your body, you can start over in your relationship and work your way back to the top.  Making your partner feel loved and desired seems to be easy in the beginning but fall further down the ladder as the years go by. Here is the sad truth. First, that is the opposite of how it should be. Love is fun in the beginning. Everything is new and fresh. Your partner has not gotten on your nerves yet. As the years go by make no mistake you become equally as unattractive to your partner so keeping their feelings high will help both of you as well. Here is the good news. As the years go by you have more information and experiences to build on. You know more of what your partner likes, more of what makes them feel attractive. Use that to your advantage.

Another simple and fun thing you can do that will not only make your partner more attractive to you, but will also make them more attracted to you is focus. Now normally focus does not sound like the sexiest of all the words, but let me assure you it can be. A wonderful person made me something with the word focus as the center piece. It has not only done wonders with my writing, but also with many areas of life, relationships included. You know well if you read my blog with any regularity that what we focus on we tend to multiply and intensify. Why not focus on what you find attractive about your partner? Do their eyes sparkle like diamonds when they are happy? Does their whole face light up when they smile? Do you even find it cute when they spill ice cream on the front of their shirt? Whatever it is pay attention to it. Now here is the key, say it out loud. Let your partner know. Write it in a card. Leave a voicemail letting them know. Call them on lunch just to tell them. This accomplishes two things. One, you get into the habit of looking for things you find attractive in your partner. Two, saying they are beautiful, handsome or whatever word you care to use will get your mind in the habit of associating the two. Three, after an initial skepticism and thinking you have either done something terribly wrong or have the urge to do so, your partner will start to associate you with the good feelings they get from hearing how attractive they are. Let’s be honest who doesn’t like to feel desired. The key here is to find a mix of both physical and emotional things you find attractive about your partner. The more emotion behind it the better. Have fun with it.

THE RELATIONSHIP PILL…

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Ok, before we think this will end up with a commercial with two people in a bathtub this is not that kind of relationship pill. Remember when you first began the relationship with the person you are with? Nothing they much did upset you and even if it did you just let it roll off your back or could communicate that in a loving fashion to them? They always seemed to take your breath away with their appearance and charm? Sooner or later life happens. Both you are your partner don’t necessarily lose the affection for each other so much as things become familiar and somewhat taken for granted. Pretty soon that adorable sound your spouse used to make when they sleep becomes something louder than a semi that is preventing you from getting the sleep you need. The way they used to wake up looking so cute with their hair going every which way now has you wondering if you are sleeping next to Don King. So how can we get back to how things used to be? Is there some pill we can take to suddenly take us back to how it felt when we were first in love? The answer is yes and no. Much to the dismay of my pharmaceutical friends there is no pill we can spend our hard-earned money on that will magically transform our relationship for the better. The good news? There is a simple word we can adopt into our daily lives that will have almost magical effect on the lives we share together. How I came by this magical secret is rather simple. I began to talk to couples who have been together for years by still look at each other with that gleam in their eyes. If you have ever had the divine experience of staring across the kitchen table and a plate of corn beef hash and see your lover looking back at you with a sparkle in their eye you will know the magic I am speaking of.

Ok..ok so what is this simple and relationship-altering habit we can use to take us back to loving like we did on the first few dates and how can we use it in our lives now? Great question. The ‘relationship pill’ I am speaking of is gratitude. Now before you quickly dismiss this notion let me promise you that a few quick habits of gratitude can transform your life and your relationship so quickly and so powerfully it will seem like magic. So how can we start getting back to falling in love again? Which, by the way is another secret I have learned. The secret to staying in love is falling in love all over again every single day sometimes several times a day. So how can you do that? Especially if it is 3am and your partner is snoring like a freight train? Let’s face it you’re not going to be sleeping anyway so you might as well put the time to good use. Here is the first tool I have discovered. Try this and watch the magic begin to happen. Get a piece of paper and a pen. doesn’t sound to magical and kind of old school? Stick with me. Start to think of all of the things you are grateful for in your partner. Try to keep them positive. ‘They don’t snore all the time’ is not quite what we are looking for. Does your partner have an amazing smile? Write it down. Do they always remember to kiss you goodnight? Write it down. Do they have an amazing voice? Write it down. Having this list does two very important things. First, it reminds us of things we may have forgotten we love about our partners. Second, to keep this list going, and I suggest you add to it as often as you can, keeps our minds focused on noticing things we are grateful for in the person we have decided to share our life with. It is my suggestion you take a look at your list once a day at a minimum for the first week. Seven days all you have to do is write down and keep track of things you enjoy about your partner, and read through them once a day. Takes all of two minutes at most. Picturing their beautiful smile or hearing their sexy voice in your head as you read through this list will make the results even more powerful. Try this for a week and you will begin to see dramatic changes. Stick with it for 21 days and it will become a habit and your life will change.

So care to take it to an even higher level? This next idea I cannot claim to be mine alone. It was conceived with a very special friend of mine. We were noticing that quite often in our own relationship as well as others in our life the negative experiences tend to stick in our brains far longer and far stronger than all the positive times. That happens to be the way the human brain works. Pain can be a very powerful emotion and cause us to forget all the pleasure someone may have brought us. So this person and I decided to try something together which is something I recommend you try with your partner or even by yourself. Buy a little notebook or journal. Begin by recording some of the best moments you and your partner have ever shared together. If there was a negative aspect that may have been involved, leave it out. What we are concerned with is celebrating all the fun times. Have you and your partner went out for pizza and ended up laughing at something only the two of you will ever understand? Write out that story. Have you ever shared an ice cream cone sitting by a waterfall? Write all about it. As you do you will be reliving it. Each one of us has favorite events that has happened in our relationships and sometimes we tend to let the negative ones overshadow them. This provides a good written record you can go back and think about when times are not so rosy or when you just need a reminder of how fun love can be. How has it worked in my own particular case? I find myself often saying “remember when we…” and we usually end up smiling or laughing. Trust me, adopt one or both of these and watch the magic happen. You will fall in love all over again.

THE MOST IMPORTANT WORD

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Earl Nightingale once said the most important word to success was ‘Attitude’. I agree although I think it ranks right up there with gratitude, of which we will discuss tomorrow. Much like in the world of business success, in the world of relationships attitude can be everything. This is true in any kind of relationship, but since we are looking at romantic relationships let us focus on that example although the tactics here are basically the same. While having a discussion about this particular blog with a very close friend of mine I was explaining to her that what I post here I have learned by both studying the experts in a particular field as well as real world experience. In my life, as may be true in yours, experience can be another word for making mistakes. Many people, myself included, often fear making mistakes. This is often true in relationships. People are often so afraid of doing the wrong thing it prevents them from taking any action at all. In an earlier post we discussed that you are either growing or dying. There is no standing still in life or in relationships. Here is the beautiful thing, even if you make a mistake or hurt your partners feelings it can be a great source of growth. The secret is the actions you take leading to and following the upset. I used to fear making mistakes in my relationship. Nobody likes their feelings hurt or to hurt anyone else’s feelings. When there was a miscommunication in my relationships in the past I would often focus on what was lost. Have I lost trust in this person? Have they lost trust in me? Is there now a lack of closeness or intimacy? To thinking even worse things such as Is the relationship ever going to be the same? Will the relationship end because of this? It is easy to think this way especially when you are dealing with such intense emotion. this very reason highlights the need to think about how you handle relationship challenges before they occur. My attitude now is “Ok, things are not going well. What am I going to learn about my partner or our relationship through solving this?” Now there are two very important differences to notice here. One, I have changed the focus to what has been compromised in the present to what can be gained in the future. Now if the thing you come up with that you can learn is that your partner is a jerk, you may need to try to do a little refocusing. It is true that they may have done something that upset you, but in a healthy relationship partners rarely do anything to hurt each other on purpose. Instead focus on why may have done what they done. If you can still only come up with “They did it because they are a jerk” we may need to take a deep breath and think of another important factor. Always consider this very important point. In a relationship there is only one person you should try to change, that is the person in the mirror. We have no control over others and in a healthy relationship we should not even desire such things. Are there things about your partner you may not enjoy? I bet the answer to that question may be the same as it would be for them. Let us say you are upset because your partner never seems to listen to you and what you say. Instead of trying to come up with ways ‘to make your partner listen to you’ ask yourself “Is there a way I can more effectively communicate so that my partner is more likely to hear what I am trying to convey? Ask your partner, remembering to always make the effort about yourself. Something like this “Sometimes I feel what I am saying doesn’t always come across the right way to you. Is there a more effective way I could communicate with you?” will surely have a more productive result than “What can I do to finally get you to listen to me?” Remember working on changing your approach will quite often be the quickest fix to addressing an issue that may not thrill you about your partner. This will not only lead to a happier relationship, but to a happier you. The second thing I did was change my focus from the problem to the solution. In business there is an axiom that you should spend 20% of your time focusing on the problem and 80% of the time focusing on the solution. This is the same in relationships. You first need to focus on the problem to make sure you both have an understanding of each others point of view and what the problem truly is. I cannot tell you how many relationships have had arguments because both parties didn’t have a clue as to what the other was upset about. Not your relationship I’m sure, but it is good to make sure you understand what is bothering each other. Once you have that knowledge it is important to then immediately shift to the solution. Instead of dwelling on how mad it made you that your partner made you late for something, focus on what you can do to prevent such things in the future. Again remember only focus on what you can do. If you are expecting your partner to change it will only lead to further resentment. In the case of your partner making you late. Perhaps you could work on better conveying your desire to be on time. Or the fact that the event was scheduled and that is was important that you be there at a specific time. Maybe even ask them to be ready a little earlier than you need them so you can allow for a little extra time. So the attitude you bring to any situation with your partner can be the difference between growth and pain. Remember to focus 20% on the problem and 80% on the solution. Also remember the only person you should try to change in a relationship is yourself. Tomorrow we discuss another magical word in the world of relationships.

WHAT ARE YOU INTERESTED IN?

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One of the greatest things we can do for our partners is show them that we are interested in them. How do we do that? It is actually easier than you think. Quite often I hear people say things like “They should know I am interested in them. They are the first people I tell about my day” or “I share all my problems and dreams with them”. While these are both great and very important things I would recommend doing in any relationship as it displays mutual respect and trust, it does not show that you are interested in them. So far I have told you what not to do, how about we move onto what we should do? In the above examples the people were still being ‘all about themselves’. One of the easiest ways to show your partner that you love and care about them and that you value them is to take an interest in what they are interested in. Now I can hear some imaginary moans and groans out there, but let me explain. Perhaps your wife is into crafting and you haven’t worked a pair of scissors since the 3rd grade. Maybe your husband likes to work on cars and you do not know the difference between a fuel pump and a spark plug, what to do then? The easiest ways is to ask questions. If your wife has created something fabulous a simple statement such as “That looks really beautiful. How did you manage to put that altogether?” will go a long way. This is not to say you have to stop watching football and start making flower arrangements, but knowing a little bit about your spouses hobbies and passions will not only help you appreciate the efforts they put into them, but also help you be able to carry on a conversation about what they are passionate about. Once you start speaking about one passion it can often lead to discussions about others.

So what if you have no interest at all in what your partner is doing? That is perfectly acceptable. Notice in the above example there was no mention about starting to craft together but you may find you do enjoy your partners hobby. This is not at all a requirement.  In fact, having separate passions and activities you can engage in outside of relationship often keeps things fresh and offers a great chance to enjoy each other from a distance which is needed in even the best relationships. Still a healthy appreciation for your love’s talents will not only make them feel good, but bring you closer. Let’s face it when you can have a great conversation about a topic you enjoy you certainly enjoy being around the person a lot more. This is especially good for hobbies that take partners away from each other. “My husband is always gone fishing with his buddy” is something I hear from my female friends. When I ask them what he likes about fishing they often reply with a blank stare or a simple “I don’t know” When I push further and ask “Have you ever discussed fishing with him?” I often hear how much they dislike they whole event and it usually stems from the fact that it is the very event that takes their spouse away from them. If only they would discover what aspect about fishing their husbands like. Perhaps it is the time in nature? Perhaps it is being on the water? They could arrange a few more activities that are not necessarily involving a rod and real, but could be fun for both parties. Asking a few basic questions about fishing could often bring even the most reserved angler to great oratory. Another great thing about inquiring about things our partners enjoy is that it is often returned to us in kind. Now imagine to people discussing the very topics that bring them joy with each other. That is a recipe for an amazing love life!

GRAPH OF PROGRESS

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As you can see in the graph most prices has both its ups and downs. Just stay focused on your goal and keep moving forward. Whether your goal is to improve your financial situation or your relationship there is very seldom a straight line up. Nor should there be. The beautiful thing about the downs is that is forces us to refocus. If everything is going along smoothly there is little motivation to think about improvement. When things start slipping away then we often are forced to take things seriously and work harder. It is quite often after someone suffers a heart attack or some other health scare that they suddenly adopt a healthy lifestyle they have been avoiding. When someone loses some of their income they often start to review their budget. We grow from our challenges. A set back is only a failure if you give up. Any growth or goal you are working toward is never a straight line from A to B but is quite often a crooked line moving in that direction. If you are able map your goal. Keep an eye on your budget, if you start to spend more than you should or income should decline and the graph go down use that to motivate you to positive action. If you are trying to keep track of how many positive days you have with your spouse and one week you have 5 and the next week you only have 3 use that to examine the difference. Sometimes it can be circumstances you hadn’t expected or even ones beyond your control. Your car breaks down, your spouse is sick and in a bad mood. Still keep your goal firmly in mind and remember where you are heading.

WHAT ARE YOU PAYING FOR?

“Sometimes one pays most for the things one gets for nothing”

-Albert Einstein

So we featured a quote from this famous physicist in yesterday’s post, but this one was a little hard to pass up. What does this exactly mean to living a rewarding life? Let us look at some of the most expensive things we spend money on and in essence what we get out of them. One of things a lot of money people spend money on are status symbols. Fancy cars, giant yachts, expensive jewelry, trips to the spa and other such items to pamper and spoil us. Why do we do these things? Well we do them for all the same reason. At first it may seem hard to believe that we will buy a sports car for the same reason we get a massage but it is true. We buy them all just to have a feeling. Whether it is one of accomplishment, importance or peace of mind they are all just feelings. Now I am a big fan of symbols and what they can bring to our lives. So I am not saying that you should not reward yourself or have things that make you feel good. By all means, use those things to motivate yourself. The important part is to understand the feelings that you are chasing with those objects. If owning that fancy car you have always dreamed of will make you feel like you have truly accomplished something in your life that by that car. Notice though that feeling doesn’t strike when you turn the keys for the first time or even when you sign the title. No the feeling usually comes over you on the way to the dealership when you know the car is yours and that you are now the proud owner of a feeling of accomplishment as well as a pretty hot ride. Notice you cannot have the car without first having the feeling. So I say while chasing the dream of the car, the new house, the unicorn whatever it is you are chasing chase that feeling as well. After all it is not the object that is why you have accomplished something. A lottery winner could buy ten of them and all they have accomplished was buying the right ticket. No, practice celebrating the feeling daily when you can. If you celebrate your small accomplishments soon they will lead to even greater ones and before you know it you will be picking me up in your new car to celebrate!

RELATIVITY

“When a man sits with a pretty girl for an hour, it seems like a minute. But let him sit on a hot stove for a minute – and it’s longer than any hour. That’s relativity.”

-Albert Einstien

Often complicated terms are quite often best explained using real world examples. Setting aside my experiences of sitting with pretty girls, this example seems to demonstrate another important aspect for our lives. That is the relativity of any situation. What do I mean? The answer to that can be found by answering another question I am frequently asked, “Neil how do you remain positive even when going through a very negative situation?” Well I simply see how things are relative. Let us just pretend you are not thrilled with your job. You can visit your local unemployment office and see the desperation in the eyes of people looking for any kind of work. This principle was brought to my attention in a big way a few weeks ago. I was taking a friend to the hospital as they did not have transportation. I was a bit ill myself, nothing major perhaps a cold or the flu. It was early in the morning and following dropping this friend at their next destination I had to then go into work. As I sit in the waiting room thinking about how much I would rather be in bed sleeping and using that time to feel better, wishing I could return to my warm and waiting bed instead of going to work for ‘the man’. I must confess I even started to question my decision to help my friend when I was sick myself. As I sat there in a world of frustration, pity and sinus pressure a message was sent to me that couldn’t have been any louder. I believe I had closed my eyes to try and get some brief moments of rest in the oh so comfortable waiting room chairs when the silence was broke by a young child’s voice yelling “Daddy! Daddy!” With a slight feeling of being disturbed out of the few seconds of sleep I was hoping to find I opened my eyes. What did I see? A young boy about the age of six who was going through some serious treatment as he looked quite thin and was missing all of his hair. It was more what he wasn’t missing that delivered the message to me. This brave young man was wearing one of the biggest smiles I have ever seen. With all of his enthusiasm he asked “Daddy do you think the cancer will go away so I can go back to school with the rest of my friends?” The look in his father’s eyes showed that he did not share the young child’s positive outlook. Suddenly I felt rather guilty. Here I was filled with self-pity for my head cold and having the honor of helping a friend who could really use it. I was healthy enough to work unlike this child who would have given anything just to return to his ‘job’. Intellectually I know the saying “Somebody always has it worse than you” but here is a young child with a serious illness who is enthusiastic and focused on becoming healthy again. I had a simple cold or flu and I am feeling like the world is out to get me. Normally guilt is not an emotion I recommend people even experience because they tend to let it weigh them down like an anchor. Even guilt can serve a great purpose when used properly. I let my guilt and shame (another emotion you should normally avoid) to drive into my often thick head that even our troubles are relative and though they may seem like a burden to us they would be a blessing to others. If I would have asked that young cancer patient if he would rather be sent to school with a terrible cold I am sure the young man would have jumped at the chance. He also reminded me a lesson I am usually teaching others but that I also need to be reminded of. How we approach our situations often goes a long way to determining their outcomes. If I had approached my minor health issue with the same positivity this young man approached his serious one I would have undoubtedly been feeling a lot better. I noticed watching this young man interact with people in the waiting room I was already feeling a lot better. By the time my friend was done with her visit I had a smile on my face and was thankful to be going into work. So remember to try and keep a positive focus on our lives even when they seem challenging. Feel free to print out this story if it will help you remember better. I know the experience certainly was a great reminder for me.

WHAT THE HELL IS WRONG WITH PEOPLE…NOW?

Last blog we discussed what to do if people have upset us in the past and we are still letting it bother us. Today we will examine a great way to reduce the stress and strain of people upsetting us in the present. How to deal with that face to face anger that sometimes we may encounter.

If you work with the public, or deal with the public or even just deal with other people in your daily life, which should just about cover everybody, one of the greatest and most common challenges is…well other people. We all know if everybody in our lives would just play by our rules and understand that we are always right there would be no issue there. Unfortunately the boss does not always understand how difficult it is to get out of a warm bed on a cold day. Your spouse may not always understand how ‘one more drink’ became three. In other words the bad news is at some point in your life people will be mad at you. On a rare occasion they may even have a reason to be. So what than? How can we somehow not get stressed about someone screaming in close proximity to us? How can we use a person who is practicing replacing our name with different profanities as a growing experience? As I try to improve my own life these are the type of questions I find myself asking. Trust me if you wait until that person is in front of you to ask the question you may decide to distress by closing their mouth for them and the only thing growing may be your legal problems. So here is a little exercise you can get used to and practice that I find turns those experiences literally into a game and often leaves both parties feeling better when parting. A big promise, but I think if you stick with me you will see how it all comes together and thus reduce one of the most common stresses from your life.

here is the ‘magic formula’, it may sound to simple, it may sound like it will not work, but trust me after you master it you will be successful nine times out of ten. There are some people who just have severe social issues and cannot be reached. They are not our concern and really should be used as humorous fodder. So what is the idea already? Here is the plan. First, let the people vent for a little while. I don’t know when I am upset being interrupted can only be equated to throwing gasoline on a fire. When you feel you have a grasp of what ever life threatening event has them ready to start the next world war, then interrupt. Now, there is a very specific way to do this. Even if the event is pretty cut and dry, such as your dog does not understand property lines when needing to relive himself, still recap with a simple phrase showing you are interested in their issue. An example is “Just to make sure we are on the same page…” or “To make sure I understand what is upsetting you…” in addition to showing them you care it forces you to listen to what they are saying as you are pondering just how to word your question. The next thing is something that can totally turn this person who may be picturing you in some terrible compromising position into your best friend. While listening to there list of complaints with the state of the world, look for something you can honestly compliment them on. Do they have a nice shirt on? Are they wearing a nice fragrance? this part takes practice and skill as does bringing it to their attention. I caution you not to try flattery which I am not a big fan of anyway, false praise comes across as such and can often generate further anger. It is even better if you can ask them a question about the compliment. The reason you want to do this is because it forces them to think about what you said. A great example of how to do this would be “I understand you are upset fido fertilized your flowers without asking, but I have to ask you what is that amazing fragrance you are wearing? It smells so familiar but I can’t quite place it?” I have even taken it one step further, but I will get to that in a moment. after discussing a legitimate compliment paid in their favor, and again a stress make it real, you would be surprised how the conversation can change.

All of this may sound unbelievable so let me provide a recent example. A lady walked into the post office with a bill for her post office box that was due on January 31st. She had come in on the 28th to discover that the price had went up 2 dollars from the amount shown. No notice was given to her and she already had her check made out. She wasn’t late, the price had just changed. She had a right to be upset. This woman, however, took it one step further and went on for roughly ten minutes on the lack of intelligence of the lady helping her, how terrible the organization was. By the time I was called up there she had worked herself into quite a stressful state for both her and all of those around her. I calmly asked if I could make sure I had this right. “You are upset because you are paying a pill that you were told would be one amount if paid by the 31st and here it is the 28th and we are asking for two dollars more? I don’t blame you for being upset” That simple act of understanding why she was upset started to calm her down. I explained that our goal was to get her Post office box renewed and that regretfully our computers did not allow us to charge her the old price. She suddenly ‘remembered’ she had two dollars in the car. As she walked out (which gave her time to breath as well as the sales associate) I started thinking I needed to find something nice to point about this lady. When she walked back in I noticed she had black pants and a plain black jacket. No luck there. Her hair was cut short and simple. Again not much to work with. She had no discernible wonderful scent. Then I noticed the rims on her glasses were an awesome red color I had never seen. Keep in mind I went through all of this in about 1 minute. If you just stand there staring at someone who may cause the anger level to rise again. So I said “I thank you for understanding about this unfortunate computer error with our pricing and I wish to get you taken care of right away, but as I am doing so I have to ask where you purchased those glasses I have never seen such an amazing color” She thought for a second and told me the name of the store. I knew there was one close to where I live and asked her if that was the location she went to. She told me no it was the one down the street. I again told her I would love to see what color they have for men and could she tell me what street it was on. (I don’t wear glasses by the way). She thought again and gave me cross streets. I thanked her for the information and began to apologize for the misunderstanding she came in for in the first place. Her reply shocked everyone who was there “No I should have paid my bill right when I got it” I countered with “Truly we will look into notifying people if the price changes in the future. I can understand how upsetting that would be” She replied “It’s not that upsetting. I’m sorry you just caught me on a bad day” So there may have been more to this lady’s anger. She left apologizing to me and I think feeling if she did not have a good experience and least did not have a bad one.

Enough practice with this and you almost feel as though you are playing a game. I felt a sense of accomplishment when that lady left. She felt a little less upset. I think it was a win for all parties concerned.

WHAT THE HELL IS WRONG WITH PEOPLE?

Yesterday we looked a bit at a conversation I had with a wonderful friend of mine. Today we are going to look a little more specifically at the issue she was having which very well might be an issue that you are dealing with as well. Yesterday we discussed what to do if you had an issue from your past that may be holding you back. We spoke briefly about guilt and regret which are two of the main past issues that affect people. Today we are going to look a little closer at her specific issue and what I recommended. This amazing young lady who has truly a heart of gold, was being poorly treated by several friends and even some members of her own family. She was trying her best to keep everyone happy, but their nasty behavior kept on. Sound familiar? We all have people who come into our life at some point, some who may have been in there our whole lives that mistreat us. The question is how can we not let the hurtful things they say and do affect us? In short the answer is you can’t. We are all human, we all have feelings. A point it always helps to remember when we are dealing with others as well. So if we can’t stop their arrows of hatred, jealousy and anger from piercing our hearts, what can we do? Ask ourselves the most important question “what does this all mean?” Sometimes the person we are dealing with is just having a tough time and maybe some issues we don’t even know about. It could be they are just unfairly taking it out on us. In this case although it hurts, it is a good opportunity to practice compassion and understanding. Another good question to ask ourselves is “What could possibly make someone act this way?” This is an especially good question to ask if this behavior is new. In this case we also have a chance to further practice our skills at politely asking people what does seem to be troubling them. Often times we may discover an issue we can either assist with or at least further understand the person we are dealing with. That act of caring can bring the relationship closer.

So what if we do all this investigating and compassion only to discover the person isn’t having a rough time, or dealing with an unforeseen issue? What if we discover their only issue is that they are an ass, what then? Great question! In fact, that happened to be one of the examples my friend gave me. She was fired from her job so the gentleman running the company could give a job to his mistress. Now on the outside she thought, and rightfully so, “How unfair is it that I work my butt off and this guy is cheating on his wife with this woman so I loose my job just so she can have one?” That is a fair question to ask, but it is not a very empowering one. If we asked what does this mean we could certainly come up with the answer that it means this man has lost morals and values his sexual gratification over a good employee. That is a true statement and may help us feel good…for the short-term. How can we use this to empower us more. This is why it may be important to revisit things that have happened to us that may have seemed ‘unfair’ at the time. I asked my friend if she really wanted to work for a gentleman with those kinds of moral standards. She replied no. I also asked her to share with me what happened to her after she left this job. She told me her very next job only lasted a short while, but in that time she was able to bring a lot of good to the life of a coworker who was struggling. The second job she had after that, which she currently holds. Allowed her to move out-of-state and be someone warm where she is considerably happy. These things would not have happened if her former boss had not let her go. Sometimes it is hard to understand why people do what they do or how we can benefit from it until far after the time it happens. Sometimes we may never understand but if we are always approaching life asking empowering questions and looking for ways to benefit and learn from every situation nine times out of ten we will. So don’t play the victim, play the master! Plus, trying to guess why other people do what they do is only slightly harder than guessing the winning lottery numbers.