HOW A STARBUCKS EMPLOYEE IS CHANGING THE WORLD

This is actually the Starbucks by my work

Most days after my day job at the Post Office I like to stop and unwind with a nice cup of coffee. It is rather convenient that about 2 blocks from the office I work at there is the Starbucks you see pictured above. The staff there are always pleasant and I have had many great conversations with several of them. Today’s post comes from a recent conversation with a barista named Deb. I mentioned the pleasant staff, Deb is certainly an example of that. Always greets everyone as they walk in and has a great memory for the names of several of the regulars.

Back in the days when you could sit in a coffee shop

On this particular day, Deb and I exchanged greetings. My answer to the question of “How are you doing?” that day was my usual “Living the dream!” (which if you are keeping score at home is the title for my soon to be released second book) Deb looked at me and exclaimed she was living the dream too, ‘one cup at a time’. I let that sink in. Considering we were in a coffee shop where she was serving customers, it was good to be living the dream one cup at a time. I let her know how much I enjoyed that response. Little did I know there was an even more amazing side to it. She used to work at a different Starbucks location (ironically one that was by an office I used to work at) While at that location she tried doing something a little extra. Do you remember when they used to write your name on the cups? Now it comes on a sticker, which I feel is not nearly as personal. This time as Deb was marking the cup she decided to add a little smiley face. Nothing too crazy, just a little gesture of happiness. The reaction from the customer told her that it was surely a gesture that was appreciated. “When I noticed how much that meant, I started doing it to more cups.” Deb explained to me. I thought about how I felt when I received a smiley face on a to go cup or even the bill at a restaurant. That simple gesture not only lifted my spirits, but made me feel more valued as a customer.

Does putting a smiley face on a coffee cup amount to changing the world? I began to do the math. If Deb did this to a mere 3 customers per shift and she worked 5 shifts a week, she would bring joy and a little bit of unexpected happiness to 15 people a week. If we were to multiply that times the 52 weeks in a year and throw in a few extra smiles during the holidays, we would be approaching 1000 people. How do you think the world would change with a 1000 people experiencing a little extra joy? What would the ripple effect be? Would they pass that smile on to someone else? Would they take it home to their family at the end of the day? if you work with the public, I know it can often be a trying affair. It is, however, a situation filled with opportunity! When I used to work the counter at the post office, I would often stamp a smiley face on the customer’s receipt. I was always amazed at how much that meant to my customers. It was my intent, much like Deb, to make sure they knew they were not just another customer, but a valued person and that their time and business was appreciated.

In today’s mask-filled pandemic world, a smile can be a rare and valuable treasure. If you can’t share one with your customers on your face, we must be creative and find other ways. They are always appreciated even more so now. A simple gesture of kindness can change someone’s day. You do that enough and you too can change the world.

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